FAQ
Answers, gathered.
The questions we get most often, grouped by topic. If you don’t see yours here, our studio is one message away.
Group 01
Orders
Placing, changing, and tracking orders placed through our shop.
Add candles to your cart, head to checkout, and enter your shipping and payment details. You’ll receive an order confirmation by email within a few minutes.
Group 02
Shipping
Carriers, rates, tracking, and the boring details you actually want to know.
Orders are processed in 1–2 business days. Standard shipping is 2–5 business days within the US. You’ll get tracking the day it ships.
Group 03
Products
About the candles themselves — ingredients, burn, care, and what to expect.
A coconut soy wax blend — never paraffin. Coconut for a clean burn and even melt pool, soy for a creamy finish and slow release. Read the full ingredient list on our sustainability page.
Group 04
Subscriptions
Plans, billing, and how to manage your monthly candle box.
Choose a plan (Candle of the Month, Devotional Candle Box, or Deluxe Home Fragrance), pick a cadence (1, 2, or 3 months), and we’ll ship a curated box every billing cycle. Free shipping, every time.
Group 05
Gifting
Sending a candle as a gift — from a single tin to a bulk order.
Yes. At checkout, enter the recipient’s address as the shipping address. You can add a gift note, and we’ll include a hand-written card on the order.
Still have a question?
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