Returns & Exchanges
Thirty days, no awkward questions.
If a candle doesn’t feel like the room you wanted to make, send it back within thirty days for a full refund. We’d rather you love what you light.
The Policy
In plain language.
You have thirty daysfrom the date of delivery to return any unburned candle for a full refund to the original payment method. The candle must be in its original packaging and condition. We don’t refund shipping costs on returns, but the return label is on us.
If your candle arrived damaged or isn’t what you ordered, we’ll send a replacement at no charge — you don’t even need to send the original back.
Final sale items (custom labels, gift cards, and clearance candles marked as such on the product page) cannot be returned or refunded.
How to start a return
Four steps.
- 01
Email us within 30 days
Send your order number and the reason for the return to returns@offeringsofworship.com. We’ll send you a prepaid return label within one business day.
- 02
Pack the candle (unburned, please)
For a refund, the candle must be unburned and in its original packaging. We’re happy to refund or exchange candles that arrived damaged — see below.
- 03
Drop it at any USPS
Affix the prepaid label and drop the package at any USPS location. We’ll send a confirmation email as soon as it leaves the counter.
- 04
Refund within 5 business days
Once we receive the return, your refund posts to the original payment method within 5 business days. Banks take an additional 3–5 days to settle.
Exchanges
Want a different scent?
The fastest way to exchange is to start a return for the candle you have, and place a new order for the one you want. We’ll refund the original once it arrives, and your new candle ships immediately.
If you’d rather not place a second order, mention “exchange” in your email and we’ll arrange it manually.
Damaged on arrival
We’ll send a new one.
If your candle arrives broken, leaking, or otherwise not in good shape, email us within 7 days with a photo. We’ll send a replacement at no charge — you don’t need to ship the original back.
We pack carefully, but glass breaks in transit. We’d rather make it right than make you ask twice.
Final sale
A small, clear list.
- · Custom-label wholesale orders
- · Digital gift cards
- · Candles marked “final sale” on the product page
- · Items in our annual archive / clearance collection
If you’re unsure, email us before placing the order — we’ll flag anything that can’t be returned.
Need help with a return?
Email returns@offeringsofworship.com or use the contact form — we’ll get back to you within one business day.